Code Of Fair Practice

This Code sets the standards that will govern fair dealings between the Fund and its Members and Annuitants. It also prescribes the principal commitments related to the standards and methods that will ensure that Members and Annuitants are treated fairly. The Code also acts as a benchmark for service standards for dealing with Members and Annuitants.

The Code complements the requirements of the FNPF Act and the Fund’s approved policies and guidelines.

The objectives of the Code are to:

a) Promote good, fair and trustworthy practices by the Fund in dealing with Members and Annuitants; and

b) Increase transparency to enable Members and Annuitants to have a better understanding of the standard of services they should expect when dealing with the Fund.

 

Downloads


pdf iconFNPF Code of Fair Practise

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