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The Fiji National Provident Fund has once again received international commendation for its responsiveness to its stakeholders’ needs, as well as developing online services to ease doing business with its customers.

The Fund received two awards at the recent International Social Security Association (ISSA) Regional Social Security Forum for Asia and the Pacific, held in Kuala Lumpur, Malaysia from October 2-4. FNPF CEO Mr. Jaoji Koroi receiving the Certificate of Merit Award at the ISSA

Two awards were presented to FNPF Chief Executive Officer Jaoji Koroi, as part of the ISSA Good Practice Awards Asia and the Pacific Competition 2018.

The awards are:

• Certificate of Merit Awards for Practices in managing natural disasters: delivery of service in times of need;

• Certificate of Merit Awards for Employer Online Portal.

This is the seventh time in six years that FNPF has been acknowledged by the ISSA for various initiatives, including the Pension Reforms.

“FNPF is humbled by ISSA’s recognition of our efforts to serve our members and employers better and in line with international best practice standards,” Mr Koroi said.

“As the superannuation landscape continually evolves, FNPF has implemented various initiatives especially with better digital platforms to ensure that our services are on par with our stakeholders changing needs.”

“The Pacific region’s vulnerability to natural disasters and adverse weather patterns as a result of climate change, means that our response has to be quick and effective.”

“That was evident during the Tropical Cyclone Winston assistance period in 2016 which saw our offices all around the country transformed to processing centres to help members rebuild their lives after one of the worst natural disasters to hit the country.”

“ISSA’s recognition is a testament of our staff’s commitment to serving members in the aftermath of TCWinston. This award is for our staff.”

Meanwhile, Mr Koroi said the Employers Online Portal is one of the innovative ways that FNPF has capitalized on changing technology.

He said it has made a difference to the way Employers conduct their superannuation business and resulted in the timely payment of member contributions.

The Forum and awards are held every three years.

ISSA is the international organization for social security institutions, government departments and agencies.Established in 1927, a total of 330 organizations from 158 countries are ISSA members.

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